Medals of America's Product Guarantee and Return/Exchange Policy

Our guarantee is backed by 42 years of dependable and professional service.  We pride ourselves on the quality of our products and we always want you to be completely satisfied and loving your order! Keep in mind we will only accept returns or exchanges before 30 days. If you would like to return or exchange items from your order please see the instructions below.  If your questions aren’t answered here please email our customer service at customerservice@usmedals.com 

Keep that packing slip!

For returns or questions about your order everything you need is on the packing slip enclosed with your items.  It has your order number, line items, and return/exchange information on the back.  The return and/or exchange process is filled out by ticking the appropriate boxes, and if you think it’s necessary, leave us a note about what needs to be done! 

Custom Items

At MoA, we pride ourselves in the wide variety of custom items we offer. With that being said, please review your personalization and custom order information before submitting your order. Check spelling, dates, and names carefully. Custom items cannot be accepted for return, unless there is a manufacturing error or product defect.  Custom items cannot be exchanged for sizing so please review the sizing charts prior to placing order.  To return custom items please contact 1-800-309-0849 and speak to a customer service representative.  Please have your order number ready and they will take you through the proper channels for returns on custom items.

The Returns and Exchange Process

Enclose all items eligible for return or exchange with your packing slip filled out and mail it to: 

Medals of America Returns

114 Southchase Blvd.

Fountain Inn, SC

29644

Your package will go directly to our returns department and you may receive a call from a customer service representative to follow up on the order and discuss refund options for your return or confirm any other information about exchanges needed. 

You will not be charged shipping for us sending you your exchanged item(s) but you do need to cover the cost of shipping to send it to us. 

Sale and Clearance Items

Every now and again our products are reduced in price and have limited quantities available.  Because of limited stock and reduced pricing all sales are final. 

To view our footwear return guide and policies click here.

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